FREQUENTLY ASKED QUESTIONS
How long is the preparation time for my order?admin2023-10-12T09:34:47+00:00
It is between 15 – 30 working days depending on the order volume.
What is the origin of the products?admin2023-10-12T09:35:01+00:00
Our products are produced in Turkey.
Do you provide A.TR for my order?admin2023-10-12T09:35:09+00:00
A.TR is provided for Exports. For Micro Export, we provide A.TR upon request.
How will you deliver my order?admin2023-10-12T09:35:17+00:00
We have multiple choices in this regard. According to our customers’ request, by air, land or sea.
How long will my order take to be delivered?admin2023-10-12T09:35:24+00:00
- Delivered to Europe in (3 – 6) days (Door Delivery) by Micro Export (by Air).
- Delivered to Europe by land within 1 week after customs clearance (after the vehicle is cleared from customs). (The time may be extended depending on the customs procedures and the vehicle condition of the transport company. This period is not relevant to us.)
How is the payment process done?admin2023-10-12T09:34:09+00:00
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- We offer our customers two options for payment transactions. The first is standard money transfer with SWIFT. A money transfer fee must be paid for this transaction. The transaction fee belongs to our customer. The transfer process may take 3 – 6 business days.
- The second option is money transfer via WISE. (We recommend WISE to our customers in Europe.) WISE is an organization similar to PayPal. Our customers in Europe do not pay money transfer fees. The money will be deposited in our account in Europe, so our customers orders will go out faster as the money transfer will take place very quickly (1 hour – 1 business day).
